STORE POLICIES AND INFORMATION

Pricing

Prices, product availability, delivery fees, and trucking rates are subject to change without notice. If a price or fee changes after an online order is submitted, PRO Aggregate will contact the customer before processing the updated charge

Payment & Quote Me Option

Customers may pay using one of the payment methods available at checkout or select Quote Me in the payment section.

Selecting Quote Me allows an order to be submitted without immediate payment. PRO Aggregate will review the products, quantities, availability, pricing, and delivery information before contacting the customer to finalize the order and collect payment.

An order submitted using Quote Me is not considered paid or finalized until it has been reviewed and payment arrangements have been completed.

Order Cancellation

Once an order is placed and payment is made, the sale is considered final and subject to PRO Aggregate's Store Policies.

Material Estimates & Assistance

PRO Aggregate is happy to provide general assistance and resources regarding materials, quantities, applications, and installation.

Customers are responsible for confirming the correct product, material, quantity, application, measurements, and installation requirements before completing an order. PRO Aggregate is not responsible for incorrect or incomplete information provided by the customer.

Return Policy

Please confirm your materials and quantities before completing payment. Payment for an online, telephone, or in-store order signifies acceptance of PRO Aggregate's sales and return policies. If you would like PRO Aggregate to review your order before payment, select Quote Me in the payment section during checkout.

Open-pallet material may be returned within two business days of purchase for store credit only.
Returned materials must be in the same condition as when purchased and accompanied by a valid sales receipt.
All returns require prior approval from PRO Aggregate.
All other materials are not returnable.
Special-order material sales are final and not eligible for cancellation, return, or store credit.
Full-pallet and half-pallet purchases made using discounted pricing are final and are not eligible for return or store credit.
Sale-area and discounted items are final and are not eligible for return or store credit.
If only part of an order that received a quantity discount is returned, the store credit may be adjusted to reflect the correct price for the quantity kept.
If a supplier cannot fulfill an order within the expected timeframe, generally two to four weeks unless another timeframe was specified when the order was finalized, an exception to the no-refund policy may apply.

For return approval or questions about a purchase, call 530/342-8028.

Credit Card Processing Fee

A 4% processing fee may apply to credit and bank purchases.

Delivery / Shipping Policy

Most PRO Aggregate deliveries are local to Chico, Butte County, and surrounding areas.
Some material may be shipped elsewhere in California or the Pacific Northwest. Non-local shipping fees are quoted before the sale is finalized.
Local delivery options depend on the material, quantity, delivery location, and truck required. Visit our Delivery Trucks/Load page for additional information.
If you know the correct delivery option, select it during checkout.
If you are unsure which delivery is correct, select the free option stating that you are unsure. Delivery is not free. PRO Aggregate will review the order and send the correct delivery fee on a separate invoice.
If an incorrect delivery option is selected, PRO Aggregate will contact the customer and adjust the order accordingly.
If a load is refused at delivery, the delivery fee will still apply unless the refusal resulted from an error by PRO Aggregate.

Abandoned Materials

Materials that are not picked up or scheduled for delivery within four months of purchase may be considered abandoned and handled at the discretion of PRO Aggregate.