STORE POLICIES AND INFORMATION
All prices are subject to change without notice.
Once an order is placed and payment is made the sale is considered final and subject to our Store Policies.
Material Estimates & Assistance
We are happy to provide assistance and resources on materials, quantities and installation. All orders however are the responsibility of the customer to know correct product/material names, quantities, applications and installation. We are not responsible for incorrect information from a customer.
Your complete satisfaction is very important to us. Please be sure you are certain about your order and all materials prior to finalizing payment. We offer Estimates if you are shopping in store and Quote Me option online or via phone to ensure all questions and concerns are addressed prior to processing payment. Submission of payment for an online, telephone, or in store order signifies agreement with all Sales and Return Policy.
- Open Pallet materials may be returned within 2 business days of purchase for STORE CREDIT ONLY. Materials must be in the same condition as when purchased and returned with valid sales receipt.
- All other materials are not returnable.
- Order Cancellations cannot be refunded, a store credit will be processed if cancellation is within 2 business days.
- Special Order Material sales are final - No Cancellations, No Returns, No Store Credit
- Full Pallet & Half Pallet Discount Pricing sales are final - No Returns, No Store Credit
- Sale Area and Sale Discounted items are final - No Returns, No Store Credit
- Discount adjustments may be made on a store credit return if any part of the order is not returned and was included in a discount level.
- Returns require prior approval.
- Exception to No Refund Policy is applied to orders made that subsequently cannot be fulfilled in a timely manner by our supplier. Timely manner would be 2-4 weeks from date of order, or otherwise specified on finalized order.
If you have questions on our return policy or a purchase, please contact us at 530-342-8028.
Credit Card Processing Fee
A 4% processing fee on all credit/bank card purchases may be applied.
Delivery / Shipping Policy
- The majority of our shipping and delivery is local, in and around Northern California. We are able to ship throughout California and the Pacific Northwest. We quote all non-local shipping fees prior to finalizing a sale. If you would like to complete a non-local order online, simply use the QUOTE ME option during check out. We will review your order and contact you with shipping costs and all other details.
- Local Delivery Options are based on your order. To help you choose the correct delivery option, see our DELIVERY TRUCKS AND LOAD OPTIONS page. If you choose the wrong delivery during check out, we will contact you and adjust your order accordingly.
- If a load is refused upon delivery we will still charge the delivery fee, unless it is shown to be our error.
Any materials not picked up or scheduled for delivery within 4 months of purchase, is considered abandoned and will be handled at the discretion of PRO Aggregate.