STORE POLICIES AND INFORMATION
All prices are subject to change without notice.
Once an order is placed and payment is made the sale is considered final and subject to our Store Policies.
Materials Estimates & Assistance
We are happy to provide assistance and resources on materials, quantities and installation. All orders however are the responsibility of the customer to know correct product/materials names, quantities, applications and installation. We are not responsible for incorrect information from a customer.
Your complete satisfaction is very important to us. Please be sure you are certain about your order and all materials prior to finalizing payment. We offer Estimates if you are shopping in store and Quote Me option on line or via phone to ensure all questions and concerns are addressed prior to processing payment. Submission of payment for an online, telephone, or in store order signifies agreement with all Sales and Return Policy.
- Open Pallet materials ( codes 600, 900 ) may be returned within 15 days of purchase for STORE CREDIT ONLY. Material must be in the same condition as when purchased and returned with valid sales receipt.
- All other materials are not returnable.
- Order Cancellations cannot be refunded, a store credit will be processed if cancellation is within 15 days.
- Special Order Material sales are final- No Cancellations* No Returns* No Store Credit
- Full Pallet & Half Pallet Discount Pricing sales are final- *No Returns *No Store Credit
- Sale Area items or Sale Discounted item sales are final- *No Returns *No Store Credit
- Discount adjustments may be made on a store credit return if any part of the order not returned was included in a discount level.
- Returns must be approved and are usually processed within 5 days of receiving material.
- Exception to No Refund Policy is applied to orders made that subsequently cannot be fulfilled in a timely manner by our supplier. Timely manner would be 2-4 weeks from date of order, or otherwise specified on finalized order
If you have questions on our return policy or a purchase please contact us at 530-342-8028 Ext 3 .
Credit Card Processing Fee
We charge a 3% processing fee on any payments over $1000.00 made with credit card or bank card.
Delivery / Shipping Policy
- Most all of our shipping and delivery is in and around Northern California and locally. We are able to ship throughout California and the Pacific Northwest depending on the order. We will quote all non local shipping fees prior to finalizing a sale. If you would like to complete a nonlocal order online simply use the QUOTE ME option during check out rather than inputing your credit card. We will review your order and email you with shipping costs and any other details.
- Local Delivery Options are based on your order. To help you choose the correct truck for your delivery see our DELIVERY TRUCKS AND LOAD OPTIONS page. If you choose the wrong delivery option during check out we will let you know and adjust your order accordingly.
- If a load is refused upon delivery we will still charge the delivery fee unless it is shown to be a delivery error.
Trucking Rates For Large Loads & Non-local Deliveries
Our location address is 3668 Hicks Lane Chico CA. If you would like to get a close idea of your trucking rate you can find the distance to your location on google maps. Our fees are round trip. These do not include dirt roads, hazardous areas, or other uncommon circumstances. Quarry Direct loads are based on quarry locations and not our location.
|TRUCK||Valley Rate per hour||Mountain Rate per hour|
Bobtail / Crane Truck
|Bottom Dump / End Dump||$120||$130|
|Super Dump / Flat Bed||$120||$130|
|End Dump High Sides||$145||$155|
Store pick up is available during store hours. For online orders please wait for our staff to confirm your order and availability before coming in to pick up.
Any materials not picked up or scheduled for delivery within 8 months of Sales Receipt Transaction will be considered abandoned by the owner and will be disposed of at the discretion of PRO Aggregate.